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How to Safelist our Emails

Step 1: Add to your address book, contacts, whitelist or safe sender’s list.

Step 2: Move the email from Spam, Junk or Promotions to your Inbox and tell your email program it isn’t spam.

Further Troubleshooting

For Most Email Providers: You can follow this link for further advice on safelisting emails:

For Gmail users: Gmail has its little quirks, so we've added some extra instructions here for you with some handy diagrams for good measure. 

Safelisting in Gmail

Add Us to Your Contacts.


Open the email and hover your mouse over the email address (i.e. Or click the circle left of the address on mobile.


When the box appears (see diagram below), click the button that looks like a person making a rude gesture (now I’ve said that, I can’t unsee it). If you see a pencil instead, then it’s already added.

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Identify your Spam and Promotions Tabs in the Gmail interface.  

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Rescue Our Email

If our email is in the Promotions tab:

  • Drag from the Promotions tab to the Primary tab. On mobile select the message, then move it to the Primary tab.

  • Say “yes” to the popup asking if you want to do this to all emails.


If our email is in the Spam tab:

  • Open the email and click one of the buttons that say the email is not spam.

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If you have any questions, please don't hesitate to contact us at

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